How Chatbots Can Drive Your Business Goals?
Chatbots are experiencing a lot of buzz these days with good reasons. You see them in abundance in Facebook Messenger, private sectors or even in public sectors. What might be the reason for this sudden wave in chatbots? Why are they getting so popular in businesses? They may be sound like a revolutionary notion, but according to Global Web Index statistics, 75% of internet users are adopting one or more messenger platforms. The same research shows that each user makes use of an average of 24 apps a month, wherein 80% of the time would be in just 5 apps. The above-mentioned discoveries may give you a jolt but these automated assistants are overtaking human chore works and are catering perfectly the user demands and allow them to interact with brands on mobile devices. What Are Chatbots? A chatbot is a computer program that conducts a conversation via textual or audible methods. It basically used in dialog systems for various purposes including customer service o